Shipping policy
Thank you for visiting and shopping at CARRYKEEPER.COM!
All of our orders are shipped via USPS. You will receive an email update with your tracking number once your order has shipped!
Delivery Times
All orders are processed within two (2) Business Days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide and global shipping delays (such as those caused by holiday volumes or inclement weather conditions) may have an impact on your estimated delivery date.
Domestic shipments
|
Shipment method |
Estimated delivery time |
Order Size |
Shipping Cost |
|
USPS Ground Advantage* |
2-5 business days |
FIXED RATES $0 - $35 $35 - $60 $60+ |
$4.99 $6.99 $9.99 |
International shipments
|
Shipment method |
Estimated delivery time |
Shipping cost |
|
Unfortunately, we do not ship internationally at this time. |
||
*Service is subject to shipping delays. Delivery times are estimates and not guarantees. Delivery estimates for all international services do not include customs processing times. Our store is not liable for any delays that may occur once your order has been shipped.
Tracking your order
Once your order has shipped, you will receive a tracking email within one (1) Business Day. Please allow USPS up to 48 hours to reflect updates on their tracking page.
Damages and missing orders
If you received your order damaged, or if the order appears to be lost during shipping, always contact CARRYKEEPER first. Do not attempt to file a claim with USPS yourself. CARRYKEEPER will file a claim on your behalf, and a refund or replacement may be issued pending your cooperation during the claim process.
If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 15 days of delivery.
Photos of damaged items and both inner and outer packaging will be required when disclosing damage. Additional photos may be required throughout the claims process and are your responsibility, as the recipient, to provide them.
Do not release any products or packaging to any other entity, including the carrier, repair estimate facilitator, etc. before consulting with CARRRYKEEPER. Doing so may risk invalidating the claim in progress and your ability to receive compensation for the lost or damaged item.
Contact us
If you have any questions or concerns regarding your order, feel free to contact us! We typically reply within one (1) Business Day.
- Email: CustomerService@mycarrykeeper.com